RETURNS & REFUNDS POLICY 

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At LED HALO, we want you to be satisfied with your purchase.

 

Return Period

 

Customers may request a return within 30 days of receiving the product.

 

Eligibility for Returns

 

To qualify for a return:

 

• The item must be unused

• The item must be in its original packaging

• Proof of purchase must be provided

 

Faulty or Damaged Products

 

If your product arrives damaged or faulty, please contact us within 7 days of delivery. We will arrange a replacement, repair, or refund in accordance with Australian Consumer Law.

 

Return Shipping

 

If the item is faulty or damaged, on arrival, we will cover return shipping costs. If you have changed your mind, ordered the incorrect item, or purchased a product that is not compatible with your intended application or another brands system, return shipping costs are the customers responsibility.  

 

Refund Processing

 

Once we receive and inspect the returned item, refunds will be processed to the original payment method within 5–10 business days.

 

Contact

 

For return requests please contact:

 

Email: [sales@ledhalo.com.au]